FAQ
Registering – Please register your details to set up an account. You will need your email and mobile phone number to complete.
Upload Documents – You will need to upload the following documents in document upload:
- Hackney Carriage Driver’s Licence issued by Luton Borough Council (which must include an “A Licence” endorsement)
- A copy of your A-Licence (Badge)
The following document will need to be uploaded under Vehicle Documents:
1. A copy of the vehicle motor insurance certificate.
Once you document has been approved for your vehicle you cannot edit your vehicle.
How long will I have to wait for the documents to be approved – If your documents meet the requirements then we aim to approve within 3 days.
What if my documents are rejected – You will get an email advising your documents have been rejected and the reason why. Please resubmit your documents addressing the reason why they have been rejected.
Who do I contact – You can contact the taxi portal on the email address below:
I am not purchasing a permit I am a second driver – You will need to apply for an Access Card which you will do by uploading evidence of the taxi permit for the vehicle we will then send you a code to allow you to purchase a secound card.
You cannot hold both a Seasonal Permit and an Access Card.
How do I get an EV discount – Once you register your vehicle as a hybrid you will receive a discount code in the Ticket Selection in the payment screen.
Sold my car – You need to inform us and either cancel your permit or update your details on the portal.
How long the process take - Provided all you documentation is correct we aim to turn around your application in 3 working days.
My card is not working – email us at Luton.ANPR@apcoa.com
Can I pay Cash - Payment can only be made by Credit/Debit Card
When will my card be issued - Once the application process has been completed and confirmation email received, we aim to issue card that working day. You will recieve an email advising you when you card is ready for collection please do not attend the Mid Stay Offices until you have recieved this email.
Cancellation of Permit - Once the permit has been purchased there is a pro rota refund for the months not used.
Renew my Permit – You will need to apply 4 weeks prior to your permit expiring for a new Permit.